6 Things to Tell a Car Salesman

6 Things to Tell A Car Salesman Vehicle shopping is getting more challenging than ever. The Internet is both a source of information and confusion. There are many so called “experts” sharing tips with consumers but rather than inform they often only serve to scare the...

How to Build a Winning Team

How to Build a Winning Team   Each year at the start of football practice, Vince Lombardi, the coach of the Green Bay Packers started his season the same way. His opening statement to his players was, “This is a football.” Every year, John Wooden, the legendary...

Whose Responsible for the Customer Relationship?

Whose Responsible for the Customer Relationship? Dealerships take the heat for their people, but the reality is your team members in sales and service interact with customers every day and are the ones who “make or break” the relationships. Problem is, too...