Embrace the Customer Experience


The Video below features Greg Gianforte speaking on Why Consumers Call the Shots
(if the video does not appear –click here)

Vehicle manufacturers recognize that customer satisfaction is not customer loyalty. To help dealers
build long term loyalty, they need not only training but a process to make each employee responsible
and accountable for every customer interaction. Only a complete solution will improve the
dealership buying and service experience. When employees are accountable and have tools
to build their personal brand they not only can sell more vehicles but build relationships for future
sales from those customer networks.

Carfolks provides a simple process to achieve “Customer Experience Excellence.”


Click here to view a video of what future Customer Experiences may look like.



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